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Spa Etiquette & Policies

 

At White Space I strive to give you the very best in order to enhance your spa experience. I adhere to certain policies to benefit you and create a harmonious environment where I can focus on your individual needs.

Booking Your Appointment

At the time of your booking I will request a credit card to guarantee your appointment, however you may pay for your treatment on the day of your appointment with cash, Eftpos or credit card. Your credit card will only be charged should you cancel your appointment without appropriate notice or do not show. See the Cancellation and ‘No Show’ policy below for further information.

Arrival at the Spa

Please arrive up to 30 minutes prior to your treatment to allow ample time to check-in and prepare for your treatment. This is so you may take advantage of using the infra-red sauna and rain shower prior to your scheduled treatment. Arriving late will simply limit the time for your treatment, reducing its effectiveness and your pleasure. If you do not wish to use these facilities simply arrive 15 minutes prior to your treatment start time. Please note your treatment will end at the scheduled time so that the next client is not delayed.

Late Policy

If your arrival is delayed I will make every effort to accommodate your full appointment but this is not always possible. Treatment times may be shortened to avoid delays for other clients. Last minute changes to appointments will be honoured only if a treatment appointment is available for a later time in the day and other clients are not inconvenienced.

Cancellation & ‘No Show’ Policy

Should you book an appointment and are unable to make the scheduled appointment you will be granted full credit at the spa provided at least 24 hours notice is given. All cancelled spa treatments including spa packages, multiple treatment appointments or ‘no shows’ are charged at full value for cancellation without appropriate notice. Last minute cancellations (2 hours prior to your appointment) will be charged 100% of the treatment value and are not refundable or available for spa credit.

Payment

White Space accepts cash, Eftpos, Mastercard and Visa and payment is expected at completion of the scheduled appointment.

Special Conditions

Please notify me at the time of your booking if you have high blood pressure, special physical or medical conditions, diabetes or are pregnant. All spa clients will be asked to complete a brief questionnaire upon arrival designed with your wellbeing in mind.

Age Restriction

White Space is an adult oriented atmosphere therefore I am not able to accept appointments for children under the age of 16 years. Please contact me for more information if you require further clarification regarding this matter.

Restful Environment

White Space is purely for your wellbeing and total relaxation with no distractions. With that in mind I respectfully request that you do not bring your cellphone into the spa.

Prices

I am constantly expanding my knowledge and education to ensure that you receive the very best in spa techniques and treatments. As a result prices and treatments on the website and spa menu are subject to change at any time.

Visitors

White Space is unable to accommodate visitors accompanying clients into the spa including those complying with the age restriction policy. All non-clients must remain in the restful areas.

Your ‘Right to Know’

I strive to exceed my clients’ needs. I believe that advising my clients of the products best suited for them is as essential as the treatment I perform. Therefore my clients’ ‘right to know’ policy advises each client on the products and techniques best suited for the client to maximize the benefits of their treatment.

Spa Attire

White Space is a private, quiet area where individual attention is given to each client. Upon arrival at the spa you will be provided with a spa robe/towels and disposable slippers to use for the duration of your appointment. As a trained spa therapist I will ensure that draping protocols are used for your comfort and privacy at all times during your scheduled appointment.

Group/Couple Bookings

My goal is to design treatments to enhance unique sensory experiences. I am a caring and attentive professional committed to ensuring your time is relaxed and quiet. As a result my treatments to you are ‘one-on-one’ however should you wish to bring a friend/partner or a small group this can also be catered for.

 

 
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